Privacy & cookies

How Mabelo handles website enquiries and assessment information.

Who handles your information

Mabelo, provides digital systems and automation services. Correspondence address: 1 Walker Close, Leamington Spa.

For privacy questions or requests, email privacy@mabelo.co.uk.

The Digital Frustration Check

The seven-question assessment asks about your systems, repetitive work, team size, interests, timing and a frustration you would like to fix. You do not have to provide a name or email to see the initial results. Your answers stay in your browser’s memory while the page is open and are sent to this website to calculate the results. They are not saved in the enquiry database unless you choose to submit an enquiry with them attached. Please avoid entering customer details, passwords or sensitive information.

Recommendations use consistent rules to suggest starting points for a conversation. They are not a formal audit or a financial assessment, and they do not make decisions about you.

Enquiries and follow-up

If you enquire, the website collects your name, company, email, optional telephone and optional message. If you attach an assessment, it also saves the seven answers and the initial results. The form records when you agreed to be contacted. Andy may add relevant conversation notes, an enquiry status and a follow-up date in the private dashboard.

The information is used to respond to your request, arrange a conversation and discuss possible services. It is handled to take steps at your request before entering a contract, and to support legitimate business interests in responding to enquiries and managing follow-up. Your enquiry is not used to add you to a marketing list. You can ask Andy to stop contacting you about it.

Storage and service providers

Enquiries are stored in the website database and accessed through an authenticated admin dashboard. The website is hosted on DigitalOcean infrastructure, managed using Laravel Forge. Fastmail is Mabelo’s email provider. Enquiry notifications and booking confirmations are sent using the website’s configured mail service to the relevant mailbox. These providers process the information needed to deliver their services. Information is not sold.

You can book an available 30-minute conversation after submitting your enquiry. The website stores your selected time, links it to your enquiry and emails a confirmation using the configured mail service. Your private booking link expires after 48 hours. Admins can manage availability and cancel bookings. No external calendar or video meeting service receives your information automatically.

How long information is kept

Closed enquiries marked Won or Lost are scheduled for deletion from the website database after 365 days without an update. Open enquiries are kept for active follow-up and reviewed regularly so stale records can be closed or deleted. If an enquiry becomes client work, separate contractual and record-keeping needs may apply. Mailbox copies, exports and backups are managed separately and must follow the owner’s retention arrangements.

Your choices and rights

You can ask to access, correct or delete your information, restrict or object to its use, or request a portable copy where applicable. Contact Andy using the details above. If you have concerns that remain unresolved, you can contact the UK Information Commissioner’s Office.

Cookies and external resources

This website uses essential session and security cookies to protect forms and admin access. It has no advertising or analytics trackers, and assessment answers are not placed in browser local storage. Fonts are served by Google Fonts, which receives technical information such as your IP address to deliver them. Website images are served locally. The illustrative portrait is a labelled placeholder pending Andy’s genuine photograph.